When your problem has been solved by Helpdesk Support, the ticket
status will be modified to "Solved & Waiting for Closing", and the
Helpdesk Support will ask you to close the ticket.
You can close your Helpdesk Ticket using email by typing ---close---
Sometimes, you send email by mistake to the Helpdesk System, or after
a helpdesk ticket has been created for you, you are able to find the
solution by yourself and do not require assistance anymore from
Helpdesk Support. In this case, you can cancel your ...